Terms of Service

1. Introduction

Welcome to Connect.ai (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our platform and services (collectively, the “Services”). By creating an account and using our Services, you (“User,” “you,” or “your”) agree to these Terms.

We may update these Terms at any time to reflect changes in our Services or legal requirements. Your continued use of the Services after any modifications constitutes your acceptance of the revised Terms.

2. Eligibility and Account Registration

To use our Services, you must be at least 18 years old (or the legal age of majority in your jurisdiction). By registering for an account, you represent and warrant that:

  • You meet the age requirements.
  • You have the legal authority to enter into these Terms.
  • The information you provide is accurate, complete, and up to date.
  • You will maintain the security of your account and notify us of any unauthorized access or breach.

We reserve the right to suspend or terminate your account, without notice, if we determine that you have violated any eligibility requirements or provided false information during registration.

3. Agent Relationship and Authorization

By using our Services, you grant us explicit authorization to act as your agent (“Agent”) in performing specific actions on your behalf within third-party platforms or services (“Third-Party Services”). These actions may include, but are not limited to:

  • Accessing, managing, and modifying your user accounts within Third-Party Services.
  • Interacting with Third-Party Services on your behalf.
  • Executing tasks as defined by our Services.

4. User Responsibilities and Consent

You acknowledge and agree that:

  • You are responsible for ensuring that our actions comply with the terms and policies of the Third-Party Services where your accounts are registered.
  • You grant us the necessary permissions to perform actions within your accounts as defined in our Services.
  • You will not use our Services for unlawful or unauthorized purposes.

5. Using Our Services

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services in any way that violates any applicable laws, regulations, or third-party agreements.
  • Engage in fraudulent, deceptive, or misleading activities.
  • Attempt to gain unauthorized access to any accounts, systems, or networks.
  • Use the Services to distribute malware, spam, or other harmful content.
  • Interfere with the proper functioning of the Services, including circumventing security features.
  • Use the Services to harass, abuse, or harm others.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Services.

6. Third-Party Services

Our Services may integrate with third-party software, products, or services. You acknowledge that:

  • Third-Party Services are subject to their own terms and policies, and we are not responsible for their actions.
  • We do not control and are not liable for Third-Party Services' availability or performance.
  • Your use of Third-Party Services is at your own risk.

7. Content Ownership and Use

Any content you post, upload, or share through the Services is considered “User Content.” You warrant that you own or have the necessary rights to grant the licenses described above.

You retain ownership of your User Content but grant us a non-exclusive, perpetual, royalty-free, sublicensable, and transferable license to use, modify, reproduce, distribute, create derivative works from, display, and perform your content in connection with the Services.

You also grant other users a non-exclusive license to access and use your User Content as permitted by the functionality of the Services.

8. Paid Services & Billing

If you purchase any Services, you agree to:

  • Provide complete and accurate billing information.
  • Pay all applicable fees as specified.
  • Understand that subscription renewals will be automatically processed unless canceled.
  • Accept that payments are non-refundable except where required by law.

9. Termination & Suspension

We may suspend or terminate your access to our Services at our sole discretion, without prior notice, liability, or obligation, if we determine that your actions:

  • Violate these Terms of Service or any applicable policies
  • Are harmful to other users, the Services, or our business operations
  • Are unlawful, fraudulent, or violate legal or regulatory requirements
  • Pose a risk to the integrity, security, or reputation of Connect.ai or its third-party service providers

We also reserve the right to terminate inactive accounts or accounts associated with fraudulent activities or security threats. Upon termination, you will no longer have access to the Services, and any data or content associated with your account may be deleted in accordance with our data retention policies.

10. Dispute Resolution & Arbitration

  • Any disputes arising from these Terms will be resolved through binding arbitration administered by JAMS in accordance with its rules.
  • Arbitration will take place in Delaware, and the arbitrator's decision will be final and binding.
  • You waive the right to participate in class action lawsuits.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS.” WE MAKE NO WARRANTIES (EXPRESS OR IMPLIED) REGARDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER ANY LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL CONNECT.AI OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR:

  • ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES
  • THE EXPENSE OF REPLACEMENT GOODS, SERVICES, OR TECHNOLOGY
  • TOTAL DAMAGES EXCEEDING ONE HUNDRED DOLLARS ($100)
  • ANY EVENT BEYOND OUR REASONABLE CONTROL

13. Indemnity

You agree to indemnify, defend, and hold harmless Connect.ai, its affiliates, officers, employees, agents, licensors, and service providers from and against any claims, damages, liabilities, judgments, losses, costs, and expenses arising from or related to:

  • Your Use of the Services – Including any misuse, unauthorized access, or violation of applicable laws or regulations.
  • Your Content & Submissions – Any data, materials, or content you provide through the Services.
  • Breach of These Terms – Any failure to comply with the Terms of Service.
  • Third-Party Actions – Any claims brought by third parties related to your use of the Services.

14. General Terms

  • We may update these Terms from time to time. Continued use of our Services constitutes acceptance of any updates.
  • If any portion of these Terms is found to be invalid, the remaining provisions will remain in effect.
  • These Terms are governed by the laws of Delaware.